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Shipping & Returns Policy How do I check the status of my order? You can check the
status of your order by logging into your account or inquiring via email at support@cateandchloe.com.
We accept the following credit cards: ·
Visa ·
MasterCard ·
Discover Card We also accept debit cards with a Visa or MasterCard logo. Shipping Policy We here at Cate & Chloe are committed to providing you with
the best experience possible. We strive to ship orders out as soon as possible.
All orders should be received within 5-10 business days of order placement,
unless otherwise noted. How
do I cancel/change my order? We ask that you
contact us immediately via email at support@cateandchloe.com to request to cancel/change your order. Unfortunately, once
your order enters the shipping process, we are unable to cancel or make
changes. What
is your return/exchange policy? Regularly priced merchandise may be returned or exchanged within
30 days from the date of purchase. All promotional and sale merchandise is
considered final and cannot be returned or exchanged, unless otherwise noted. This includes any items purchased from flash sales sites. The Good Morning America promotion is considered a promotional sale and all sales are final, with no returns or exchanges as well. If
a return/exchange request falls outside of our established policy, we may be
able to offer site credit but this is subject to our determination. Please
contact a customer support technician at support@cateandchloe.com to discuss any return/exchange requests. How
do I return an item? Pack your item(s) securely in the original product packaging (if
possible). Please include a completed Return Form. Before sending your
return shipment, please remove all extra labels from the outside of the package
to avoid any shipping confusion. Please ship your return to: Cate
& Chloe Attn:
Returns 2180 Dwight Way, Suite B Berkeley, CA 94704 We recommend using a traceable shipping carrier. We are not
responsible for return packages lost en route. We cannot accept C.O.D. As a
best practice, please keep return tracking information for your return package
to monitor delivery status. Who is responsible for
return shipping costs? The customer is responsible for shipping costs for any
returns/exchanges. What happens if my
product arrived damaged or has a defect? If this has happened, we certainly do apologize for the
inconvenience. Please contact us at support@cateandchloe.com and our technicians will be happy to work with you on a suitable resolution. How
long will it take to receive my refund? To receive a refund, items must be returned within 30 days of
purchase. You can expect a refund in the same form of payment originally used
for the purchase. Once your package has been received, your refund or exchange
will be processed by a customer support technician within 7-10 business days. Shipping
charges will not be refunded except in cases where the return is as a result of
a defect or incorrect order fulfillment. For refunds, the credit may not show up until your credit card's
next monthly billing cycle. You will be notified via e-mail when this
transaction has taken place. Please note that your banking institution may
require additional days to process and post this transaction to your account
once they have received the information from us. For exchanges, a new tracking email will be sent when the
replacement orders ships. How
do I sign up for your email list? You can opt-in to our subscriber list by entering your email
address in the “Newsletter Signup” field at the bottom right corner of every
page. Once you click “Submit”, you should receive a confirmation that your
email address was added. How
can I contact you? Visit our Contact Us page to view the various ways to interact with the Cate &
Chloe Team! |
